Returns and refunds

Cancellations and Exchanges: Orders usually get delivered around 5 days after the order has been placed. If you feel you've made a mistake—related to address, items, and so on—get in contact with me before that time period so we can arrange an exchange or cancellation.

Once a package has been shipped, no refunds or cancellations are available.

Lost packages: Once a package is shipped, I am no longer responsible for it, or the damages inflicted on its contents.

  1. Mexico Orders: Contact your local post office if your package status has been stuck at “in transit” for over 2-4 weeks.
  2. International Orders: Contact your local post office if your package status has been stuck at “in transit” for over 2-3 months.
  3. If your package status states "delivered" but you have not received it, I suggest contacting the post office to see if they are still holding your package or reaching out to your neighbors in case they might have received it by mistake.

Missing items: If there is an item missing from your receipt, please email me your order number and the name of the missing item! If the item is no longer available, you can choose between a refund or an exchange of an item of equal value.

Damaged Items: Products damaged while in transit are not refundable. Please contact me within the first 7 days from the delivered date with proof of the broken/damaged item. I can provide a replacement if there is available stock, but it will come with an additional shipping cost fee for re-delivery.

Returned packages: Please let me know if your package is returned back to the sender. In this case, I can offer you two options:

1) Refund your order (excluding tax and shipping fees)

2) Re-deliver your package (with an additional shipping fee depending on the size of the order)